Management of a particular risk type and entire group of risks
RiskMaster Creatio software solution makes risk registration and management processes easy, transparent and manageable.
- Incident registration
Register incidents indicating probable occurrence of risk. Ensure automated registration of an incident via email sent to a specifically created email address for risk case registration. Upon necessity, configure automated import of incidents (e.g. IT incidents) from external systems.
- Relations between incidents and risks
Several incidents of one type can refer to one risk, as well as one incident can imply several different risks at once. Use a flexible incident and risk case grouping mechanism through relations.
- Online risk incident investigation case
Upon necessity, initiate an online incident investigation. Request and receive an expert’s review online, receive explanation notes, documents and comments online as well. At the end make a decision on the need to register a risk or close the incident without registering the risk.
- Registration and classification of risk
Register and group registered risks. The functionality allows grouping operational risks according to BASEL II methodology and quickly configuring own grouping structure. Put labels, to which business process the risk refers to for convenience of its further processing, control and result analysis.
- Risk case processing
Request and receive an expert’s review online for the registered risk case, receive explanation notes, documents and comments online as well. Ensure loss registration and classification, if such incurred. Create a decision draft. Ensure online coordination and approval of a decision project and control execution of the decisions, closing the risk case afterwards.
- Register of incidents and risks
Use the incident and risk case register for efficient risk management at the company. Sort incidents and risk cases by the source of reporting, risk types, business processes, persons responsible. Track the occurrence of new risks and incidents. Use search option to easily find the risk case or incident you want to see and view full information about it (history of registration and processing, explanatory notes, expert’s opinion, comments, documents, decision-making and history of execution of these decisions).
- Recordkeeping of complaints and claims
Complaints and claims are unique cases of operational risk. Upon classification of the risk case, indicate the customer and view all complaints and claims related to this customer not only in the centralized risk register, but also directly in the customer’s file in Creatio.
- Planning preventive measures
Define and plan the necessary preventative measures for risk mitigation. Based on the planned measures, according to schedule, the tasks are generated automatically for the employees responsible, as well as emails for notifying them. Use online process for controlling execution of tasks and approval of results.
Schedule and register extraordinary audits, using flexible mechanism of checklists, collection of documents and record of communication in the audit, as well as register results of the audit. Take into account the detected deficiencies and control execution of audit recommendations, draft reports on audit results for the management. Use an option to register results and control execution of recommendations of external audit or supervising institutions.
Learn more and order the solution on the online platform of our partner Creatio.