All news /

ServicePoint for Creatio: Tool for Service Desk Management

As we continue developing practical solutions on Creation platform, today we present you a new addition to our range of products – the free add-on for internal and external service management ServicePoint for Creatio. The product is already available on the online-platform of our official partner Terrasoft.

Add-on offers manual and automated registration of requests for various services (both external – customers’ orders, and internal – requests for reports, IT, HR, legal, marketing, maintenance services, recordkeeping services), manage and control these requests providing also a feedback to the client. 

ServicePoint for Creatio options:

  • Register of requests
  • Automated registration
  • Request dispatch
  • Registry of requests
  • Notifications and reminders
  • Efficiency assessment

“This add-on is a tool for precise management of flow of services: starting from their registration and up to complete execution, ensuring transparent, manageable and qualitative service. This add-on may be applied both to customer orders in a small company and to organization of internal service desk of a big company. We are hopeful this product of ours that expands the use options of Creatio will have high demand among all kinds of companies who are willing to provide their clients with flawless service”, — says dCEO of Confero Technologies Sergejs Mazurs.

Do not hesitate to learn more about ServicePoint for Creatio and its functional possibilities.

 

Confero Technologies offers all-inclusive IT services for enterprises and financial institutions and develops its own software products. Our mission is to guarantee the consistency of clients’ business processes. We are the official partner of FICO Tonbeller and Creatio. The high level of quality and information security of our operation is acknowledged by international certificates ISO 9001 and ISO/IEC 27001. 

Creatio is an intellectual platform for business process management and CRM. It optimises and accelerates sales, marketing and service processes, as well as operational processes in the organisation. Creatio Marketplace features add-ons, software solutions, connectors and templates for improving user experience with Creatio platform and products and introducing automation into different business tasks.